Category: Paul Riley
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What I Learned Rolling Out ServiceNow at a Previous Firm
Paul Riley – April 12, 2025 – 6 mins read Before I joined my current firm, I was leading IT at a multi-office legal business going through a pretty serious period of change — mergers, restructuring, and (as usual) a backlog of support tickets older than some of the interns. We knew we needed something…
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Why I Encouraged a Peer IT Leader to Switch to Microsoft Defender
Paul Riley – April 12, 2025 – 6 mins read A few months ago, a peer of mine — IT Director at a mid-sized law firm — gave me a call. He was knee-deep in vendor evaluations for endpoint protection, threat management, and compliance tooling. “We’re juggling three security systems,” he said. “It’s messy. Overlapping…
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Timeslips vs Zola Suite: What I’ve Learned from Implementing Both
Paul Riley – April 12, 2025 – 6 mins read If you’ve worked in legal IT for any length of time, you know that time tracking and billing systems are the quiet powerhouses of firm operations. They’re not ‘cool’. They don’t get the press that AI tools or courtroom tech do. But they’re where the…
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5 Lessons I’ve Learned About Business Continuity in Legal IT
Paul Riley – April 11, 2025 – 6 mins read Business continuity planning always sounds like one of those big, strategic things that’ll matter someday. But in legal IT, it matters every day — especially when “someday” becomes today, and suddenly, you’re the person everyone’s waiting on to keep the firm running. I’ve been through…
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Security & Compliance Systems: The Backbone You Can’t Afford to Ignore
Paul Riley – April 11, 2025 – 6 mins read Most legal tech blogs focus on the shiny stuff — new case management platforms, slick integrations, AI-this and cloud-that. But in my world, the things that matter most don’t make noise when they work. Security and compliance systems are silent until they aren’t — and…
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The Foundation of Legal Firm Efficiency: Lessons from the (Server) Room
Paul Riley – April 11, 2025 – 6 mins read If you’re reading this, there’s a good chance we’ve walked a similar path — maybe even tripped over the same cables. Core legal operations systems have been at the heart of my role for years, and like many of you, I’ve spent more late nights…
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